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Employee Spotlight: Meet Jessica Barker, Customer Support Lead

September 14, 2021

Employee Spotlight is our blog series that features the fantastic individuals behind RoadSync. 

Get to know a face that works to help our customers use our product. Meet Jessica Barker, one of our Customer Support Leads! We’re excited that we got to (virtually) sit down with her to share her story in this month’s Employee Spotlight. You’ll learn about his role at RoadSync, her career, interests, and more! Fun fact if Jessica could bring back any trend, it would have to be music and toys from the nineties and early 2000s.

What is your role here at RoadSync, and what do you do on a day-to-day basis?

As a Customer Support Lead, I have the opportunity to help our customers with anything that they need. Our customers generally contact support needing help to make a payment or get a receipt. My goal is to answer whatever question they may have, and if I can’t come up with an answer, I reach out to the other departments in our company.

On the flip side, I sometimes reach out to customers to get their feedback on our product to help with quality assurance. The feedback given is turned into test cases for the Test Engineering team to refer back to when deciding how to better our product for our customers.

 

What initially drew you to RoadSync?

In 2018, I was introduced to RoadSync by a friend who was working at the company. Around that time, I was driving school buses but had to stop due to health issues. I started working at RoadSync part-time, and it was my first experience working at a startup. Honestly, I thought I would get out of customer service since I’ve been doing it for so long, but it was nice to get into it again. I decided to stay with RoadSync because I liked how they were very family-oriented and cared about their employees. Also, I enjoy the work that I do, and I love our customers.

 

If you could trade places with any department for a day, which would you choose?

I would trade places with our Customer Success department. I genuinely do enjoy customer support and customer service, so I had to choose another department that is face to face with our customers. Customer Success isn’t a far stretch from customer support, but the flip side of talking to customers. In customer support, I speak to our current customers who are already using our product, while If I were in Customer Success, I would talk to customers as they are getting introduced to our product.

 

What are your hobbies outside of RoadSync?

I enjoy couponing! I can save money and collect a generous stockpile of items for our family. Couponing also allows me to give back to my community. A large amount of the collected products gets donated to shelters and other organizations within the community.

 

What’s a recent memory that sticks out to you?

My favorite memory of RoadSync proves how much this company believes in me and how they are genuinely committed to creating a family atmosphere. Last year, I experienced a house fire and lost almost everything. During that time, RoadSync was truly there for me; a coworker bought me a new computer desk to use for work. RoadSync has believed in me so much more than I ever expected a company would.

Thank you for taking the time to meet Jessica Barker, our Customer Support Lead!

 

Want to join our growing team? Check out our Careers page to see our open positions!

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