This is the third post in a series focused on recruiting technicians for heavy duty repair and tow shops. For more recruitment tips, visit our blog.

If you’re in the middle of the hiring and training process for your shop, you know just how costly it can be. And unfortunately, the repair and tow industry is ripe for increased turnover, directly impacting your bottom line.

To ensure your business keeps moving forward, you must hire experienced technicians and do what it takes to keep them.

The Benefits of Recruiting Experienced Technicians

Many business owners think they can save by hiring technicians with a bit less experience. While this might be true, in the repair and tow industry, you’re better off hiring technicians with sufficient experience in the long run.

Experienced technicians require less training than inexperienced technicians. With years already under their belt, they’re able to jump right into their work. This reduces the cost of training and quickly improves your workload.

These technicians also make fewer mistakes when it comes to repairing heavy duty equipment or towing vehicles. This improves the quality of the services you offer and reduces liability.

How to Improve Your Repair or Tow Shop’s Technician Retention

Recruiting experienced technicians is only half the battle. Now, as they give their time to your company, you must do what it takes to keep them. Improving your shop’s retention requires:

  • Listening to your technicians: Communication is key to ensuring your technicians feel valued and supported. Your technicians should feel comfortable coming to you with their questions and concerns.
  • Providing fair compensation: In this competitive market, the compensation package you offer is critical. This goes far beyond salary to include benefits such as health insurance and paid time off.
  • Giving feedback often: Experienced technicians want to perform their jobs well. Giving both positive and constructive feedback helps your technicians understand what they’re doing well and where they can improve.
  • Allowing for additional training and development: Growth opportunities show your technicians you care about their work and their futures. Professional development benefits may include conferences, continuing education and even tuition reimbursement.

 

Your Repair Services Are Only as Good as Those Performing Them

To provide the best repair and tow services you can to your customers, you need experienced (and happy) technicians. For more advice on recruitment, visit our blog.