Viewpoint: How COVID Disruption Produced New Industry Standard

Read the full article on FreightWaves. 

 A little over a year ago, the world seemingly shut down due to the COVID-19 pandemic. However, the trucking industry — and specifically truck drivers — continued operating during a time of great uncertainty and challenge in order to keep the supply chain moving.

As essential front-line workers, these individuals stepped up in a big way. It was no easy feat, as drivers had to quickly navigate a changing landscape of health and safety protocols.

For example, at the onset of the pandemic, supply chain centers and warehouses adopted rigid policies limiting in-person interactions. Among many other changes in the inbound and outbound logistics processes, this meant drivers were no longer allowed inside facilities to complete payment transactions after delivering products.

In response to these new challenges, the industry turned to technology. In addition to vital in-cab technology and transportation management systems, fleets looked to incorporate modernized payment platforms into their arsenal of pandemic-ready tools.