From 15 Chargebacks a Year to One
How 287 Diesel Service stopped losing revenue to disputed charges and partnered with a support team that actually picks up the phone.
The chargeback problem
Heavy-duty repair is high-ticket work, often done roadside, often for drivers the shop has never met. That’s a recipe for chargebacks. Before switching to RoadSync, 287 Diesel Service was hit with 10 to 15 chargebacks a year. They won maybe 60% of them.
The processors they had been using (First Data, Square, and a couple others) weren’t built for their line of work. Hardware failed. Fees stacked up. Cancellation costs upward of $2,000 to get out of a vendor contract that wasn’t working. And when 287 needed to fight a dispute, no one picked up.
Heidi Vantreese, owner/operator 287 Diesel, recalls, “When we needed to speak with someone about disputing charges, there was never anyone to speak with. On the side of the road, you take payments but liability and fraud are higher. With previous solutions like Square, you send in the evidence, it goes into an email chain, and we never spoke with a person.”
Diesel repair invoices aren’t small. A few chargebacks a year can sink a shop.
Why work orders changed everything
The feature that sold Heidi on RoadSync Checkout was the digital work order. Before a technician is dispatched, the customer gets a link, reviews the rates, and signs off.
“I really like that you can get authorization agreeing to the rates and everything before I dispatch. It provides more to stand on than a verbal agreement,” Heidi says. “If I didn’t have the work order function, I think I would have more people try chargebacks. Knowing that they signed a document holds them accountable.”
Today, 287 doesn’t dispatch until the work order is signed. Period. Customers occasionally call asking where the tech is — Heidi reminds them the form is still unsigned. No signature, no dispatch.
The results
Since switching to RoadSync Checkout, 287 Diesel has gone from 10–15 chargebacks a year to one, and they won it.
“I sent everything to our customer success manager and the chargeback protection team at RoadSync. With all the documentation we had, the case sided in our favor.”
Beyond work orders, the team uses file uploads to capture roadside photos, driver’s licenses, and other evidence . This creates the kind of paper trail that makes disputes easy to win. Cash and checks no longer float through technicians’ hands. And when something needs a human, RoadSync has one.
“I really like everything about RoadSync. The tool is great. And the whole crew is super; very hands-on. If I ever have to dispute anything, the RoadSync team handles it personally. The customer service is excellent and lightning fast,” Heidi shares.
“For anyone in our industry considering switching today,” Heidi advised, ”There are a lot of platforms out there. But they don’t offer what RoadSync does: security and personal customer service.”
What 287 Diesel gets out of Roadsync
- 90+% drop in chargebacks
- Work authorization before dispatch
- File uploads to support completed work
- More secure payments in the field
